MobileKool Privacy Policy

1. Information We Collect

MobileKool ("we", "us", or "our") collects personal information that you voluntarily provide when requesting equipment quote proposals, submitting customer support inquiries, updating your communication preferences, or placing orders for climate control equipment.

• Contact Information: First name, last name, business email address, mobile phone number.
• Business Details: Company name, job site location, facility type, and equipment specifications needed.
• Communication Consent Records: Timestamped opt-in selections, disclosure versions, and consent choices for informational or marketing SMS.

2. How We Use Your Information

We use the information we collect to:

• Prepare, deliver, and follow up on commercial climate equipment quote proposals.
• Provide customer service, equipment technical support, and warranty assistance.
• Send transactional and informational updates (e.g. appointment confirmations, order updates).
• Send marketing announcements and promotional offer packages only when separate affirmative marketing consent has been provided.

3. SMS Text Messaging & Consent

SMS text messaging is completely optional and is never a condition of submitting a form or purchasing equipment from MobileKool. We maintain independent opt-in selections for marketing messages vs. informational updates.

You may opt out of SMS communications at any time by replying STOP to any message received or by updating your choices at /sms-consent. Reply HELP for customer support.

4. Data Security & Retention

We maintain appropriate technical, physical, and administrative safeguards to protect your personal information against unauthorized access, disclosure, or alteration. Consent choices and audit records are maintained securely in accordance with applicable regulatory standards.

5. Contact Us